We constantly analyze our rapidly changing industry, making sure that our exclusive manufacturer partners are leaders in safety, reliability, support, energy efficiency and design innovation. Whenever possible, we choose manufacturers which are located in western Canada, and we buy factory-direct in large quantities, allowing us to offer the best possible price.

We know that the key to our success is simple: happy customers. For us, it's not about making a quick buck. It's about earning your business as a long term, loyal customer. We take the necessary time to determine the right product or service to meet your needs – for the long run – and we provide a professional installation using experienced technicians who work exclusively for Comox Fireplace & Patio, and who will ensure that your new product will operate safely, performing exactly as it should.

We've already told you about how important your long term happiness is to us. Believe us when we say that nothing is more important to us than your worry-free enjoyment – throughout the sales and installation process and for the entire time you own the product. That's why we offer you – free of charge – our Warm Fuzzy Guarantee: We'll leave you feeling all warm & fuzzy inside – guaranteed!

Of course, at the end of the Warm Fuzzy period, we will continue to represent your interests to the manufacturer in the case of a warranty issues, and we will provide the ongoing service and parts which may be required to keep your product in top working condition.