We are the Valley’s #1 choice for hearth & patio products!
Located in Courtenay in the heart of the Comox Valley, Comox Fireplace & Patio is North Vancouver Island’s number one choice for hearth and patio retail products – since 1995.
We are successfully recognised as leaders in safety, reliability, support and most importantly, long-term customer care and satisfaction.
Our priority is you, and our focus is our products. We stop at nothing to make that possible.
Energy efficiency and design innovation are two of the foundational ingredients we seek from all our manufacturing partners throughout western Canada. While purchasing factory direct in large quantities keeps our pricing most competitive, our experienced on-staff technicians will ensure your product operates safely and performs precisely as it should.
Our in-store warranty is unsurpassed in the industry providing readily available parts, knowledgeable support staff and extremely skilled technicians all at your request to provide you with a guarantee for life!
I recently had my fireplace quit on me while I was awaiting a new heat pump. It would start and burn for a minute, then go out. Since the fireplace was my only source of heat I was rather distraught and they had no gas fitter available. I had taken it apart and cleaned it in case there was dirt causing the issue but when I did so I disconnected the sparker wire so I made things worse.(I have fixed it myself in the past this way but forgot about that wire.) Anyway the service girl called back and asked if she could send someone out who was not a gas fitter but very knowledgeable. Yes please! He came over, realized I had disconnected the sparker wire and put everything back together for me. It worked! So the cleaning must have done something and his realizing that I had disconnected the wire and made things worse was great. I asked him what he did over there as I knew he wasn’t a gas fitter and he informed me that he was the owner. Anyway, I was most appreciative, he was amazing and never did he make me feel stupid for not realizing I had disconnected that wire (when I should have.) I highly recommend this man and his business for making sure that I was able to keep warm! Service with a smile!read more
Purchased and had them install our gas fireplace 4 yrs ago. We had a couple warranty concerns off the trot, but Tommy the owner, was patient and followed through to insure we were happy with the results. Fast forward to 2022, their customer service has remained high! Friendly and knowledgable staff!read more
From the moment we walked in the door we felt nothing but fantastic customer service, knowledge, and delivery of a great propane fireplace. We enjoy the warmth so much. Thank you all there for a happy experience would recommend to anyone.read more
We had been dealing with a different fireplace store and we very unhappy with the service we had received so we turned to Comox Fireplace. They have been very helpful and accommodating, successfully resolving our issues. Highly recommend.read more
These guys went above and beyond to deliver our new hot tub during a snow blizzard last month. They totally stood behind their product. When an item didn’t work they pulled out all the stops to get a replacement part in time for Christmas. Even though Denise( who incidentally is an amazing resource for anything hot tub related!) was running the campaign, everyone we spoke to at the store was more than helpful and we really felt they cared. We’ve been relying on their great service since we bought our first hot tub from them 13 years ago. Can’t recommend them highly enough.read more
I’m so pleased at the service we received from Comox Fireplace and Patio.The entire staff at Comox Fireplace and Patio are absolutely fantastic.From the administrative staff in the office, to the technicians that go onsite to install and repair the equipment.My elderly parents live rurally in the Comox Valley (I live in Victoria) and the EnerZone 2.7 stove they purchased two years ago from CF&P was burning a more significant amount of fuel than usual.I asked CP&P if they could check on the system and if anything was irregular.They said absolutely! Make sure the stove is cool and they'd send a tech over ASAP.The tech arrived promptly on time and took great care to meticulously inspect the stove.He detected an issue right away and carefully repaired the door gasket.He also made sure the damper was working correctly and gave my mother and me a brief overview of what was wrong and what he fixed.The technician was dressed sharp, was polite and professional the inspection took well over an hour to complete.The stove now has an incredible fuel efficiency and continues to use at least 50% less fuel, which means lower cost and wasted heat. (it was burning too hot even with the damper closed)We will absolutely keep recommending your business to others and please use us a references if you ever need one.Thank you so much for looking after my elderly parents with such respect and consideration.All the best and continued success.read more
I purchased a fireplace from this company. We had issues with a clicking sound coming from where the termination is for the fireplace. The company stuck with it to finally fix it! Well done!read more
We recently bought a new table, chairs and umbrella from Comox Fireplace and Patio. Dennie was such a help with the purchase; going over all the choices and prices, always friendly and with no pressure. We will definitely make this our patio and fireplace go to in the Comox Valley.read more
Always friendly and helpful. We have a wood stove and a zero clearance wood burning unit. We also bought a unit for my parents. My Auntie really like his good they are so she bought a pellet stove. Very knowledgeable and professional. Definitely happy customersread more
I dealt with Paula and Traci and they were both exceptional. Correspondence was prompt and they were both great to deal with. I would highly recommend this company.read more
Complying to covid 19 rules. Keeping everyone safe. Working hard to keep their installers safe so they can continue to go into customers homes and do installations. Very tricky but they are doing it.Impressive.read more
From the moment I walked in the door everything was great. I was greeted with a smile, guided to what I wanted, given a great price and delivered to and set up as planned. I absolutely love my new hot tub. Thank you for a wonderful experience. I highly recommend shopping here.read more
Very friendly and knowledgeable staff. Everything from sales straight to delivery was simple and quick. Will definitely be recommending to friends and family and doing my fireplace business there from now on. Thank you!read more
Bought a hot tub quite a few years ago. It is the only hot tub we have ever owned and it has been used constantly summer and winter, only ever shut down for cleaning and refilling. We purchased a very good tub thanks to the advice and information we received from Denise Kinsey, who was very knowledgeable and not at all pushy. The main reason I am writing this review is because, quite frankly, I had no idea that any hot tube would last for the length of time we have had this one. According to what I have read, a hot tub can last anywhere from 5-20 years or more. However, cheaper hot tubs made with lower quality materials won't last long and if they are not well maintained, they may not last more than 5 years.We are getting pretty close to that high end of the tub’s life expectancy now and we believe its long life is due mainly to Denise, her service staff and the quality of the water maintenance chemicals, products and care we have received from Comox Fireplace and Patio.read more
The installers were amazing. They were very friendly, clean and knowledgeable. The job was done so quick. Estimate was very close & actually came in a little under budget.read more
really good place got all my wood stove piping from here. I forget the name of the guy who helped me but he was really helpful and worked out every item i needed and thats including explanations of various by laws for installation.I will be back to spend a few thousand more on my garage flute next.read more
We are happy with the service and product (Yotul gas fireplace) that we purchased. Denie (sales) and the installation fellows were very friendly and helpful. The fireplace will be enjoyed over the holidays with family and friends. We recommend Comox Fireplace & Patio.read more
Awesome staff! Great attention to detail and they really know their products! You feel right at home as soon as you arrive. Also, great selection and well-laid out store.read more
